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OCLC Support

I am experiencing extreme slowness and lag time connecting to Docline within ILLiad, how can this be resolved?

Symptom

I am experiencing extreme slowness and lag time connecting to Docline within ILLiad.

Applies to
  • ILLiad
Resolution

There is a known issue that causes script errors for users who try to sign-in to Docline from ILLiad using Google authentication. Atlas has some workarounds for authentication to alleviate the slowness or inability to connect to Docline. See Switching to a Non-Google Authentication Provider.

Page ID
36904