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OCLC Support

How do I process all my Docline requests that are delivered by Odyssey are showing up in Electronic Delivery under the No ILL Number Match?

Symptom
  • You are used to your Odyssey documents from Docline to be delivered automatically, but now all the requests are showing up in Electronic Delivery under No ILL Number Match box.  This is happening for 8.7.3.0 and 9.0.3.0.
Applies to
  • ILLiad
Resolution

ATLAS knows about this issue and are working on a solution. 

  1. You process these requests like you would with any other request that has No ILL Number match.
  2. Follow the documentation for Matching Electronic Delivery Files.
  3. If you get a message that the request is not at the correct status, you need to go to the original request by searching from the main ILLiad and change the status to "Request Sent."
  4. Go through the process of matching the ILL number, the Lender and then deliver the item from the Review box.

In addition to Docline, the National Library of Medicine (NLM) will always send their documents under No ILL Number Match because they use the Odyssey Standalone product to send documents. 

Page ID
18624