How can I unlock an ILLiad patron's account if they get a login limit message?

Symptom

• Patrons get error messages about a Web Login Limit, and that the account is locked

Applies to

• ILLiad

Resolution

This can be fixed by opening the patron's account in the ILLiad Client and clicking the 🔓Web Login Locked button. 

Additional Information

For more information, see this Atlas document: Temporarily Block Web Users for Failed Login Attempts

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