When the problem is only happening with the patron, the quickest resolution is to follow these steps:
A. If you are, then it might be the OCLC record itself and you need to report it to OCLC.
B. If you are not getting the same error message, then have the person clear the cache and see if that works. If not, then try a different browser.
2. Try a different OCLC Record. If you continue to get errors, you should report this to OCLC. We might have to look at your OpenURL link to make sure it is working correctly or needs to be adjusted.