- A patron is unable to logon and needs their credentials changed.
Please follow the instructions for Changing User Passwords.
All Web Pages should also be set up so a patron can click the Forgot Password link. This will show up on the Logon.html. This is for sites that use ILLiad Authentication. This way, the patron can click on the link and reset their own password, and a Librarian does not need to be involved. The Forgot Password link is visible. Here is a link to the ILLiad Default Web pages, and if you need to download the latest Web pages, you can do it from the ILLiad Downloads site.