How can our patrons cancel requests that have already been processed?
Symptom
How can our patrons cancel requests that have already been processed?
Applies to
- ILLiad
Resolution
This is due to the send only button still being active in the request window. To deactivate it follow these steps:
- On the Check-In from Lending Library window, deactivate the Send Only button from the ribbon by clicking on it. The background will change and no longer be highlighted.
- Search for the request and process the Check-In from Lending Library as normal.
- Immediately, finish the request processing with the Check-In (from patron) process as if the item had circulated to the patron. A flag message noting that the request is not in the expected queue will appear, but proceed with the process. Note: It is important to use these steps and not manual routing because these processes will correctly update the note:
- The item can then be returned to the lending library as normal.
Additional information