An ILLiad request is stuck in Awaiting Lending Scanning

Symptom

• A request is in Awaiting Lending Scanning
• When you try to open the Awaiting Lending Scanning queue, a blank scanning form appears without any request information

Applies to

• ILLiad

Resolution

Items from in Awaiting Lending Scanning did not finish the scanning process. Here is how to fix them:

1. Right-click on the Awaiting Lending Scanning queue and select View Requests.
2. Open the request you want to process
3. Click on Mark Found Scan Now and complete the scan.

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