Why doesn't my provider customer ID appear in the URLs after updating it within the collection settings?

Symptom

Even though your customer ID (given to you by your provider) is entered correctly in the collection settings, it does not appear in the URLs of outgoing record links. The links as a result don't work.

Applies to

• WorldShare Collection Manager 
• WorldCat Knowledge Base

Resolution Additional Information

For the ID to be recognized, it also needs to be entered in your Collection Manager Institution Settings

1. Within Collection Manager, go to Institution Settings.
2. Open the Provider Settings accordion.
3. Select the provider from the drop-down list.
4. A box for that provider will appear at the bottom of the section, with a field for your ID. Enter it in, then save.

Additional Information

Configure institution settings for knowledge base collections

Page ID