"Unable to save" error when trying to save Collection Manager Institution Settings

Symptom

• You are unable to save changes to your Institution settings in Collection Manager due to an "Unable to Save" error. 

Applies to

• WorldShare Collection Manager  
• Knowledge base

Resolution

This error means that a setting in any tab of the Institution Settings is incorrect. The tab with the issue will be highlighted in red. Click on that tab and you should see a message underneath the field with the issue. Use the message to resolve the problem. There are some known causes:

• Required field that is empty or has no selection 
• Required fields set to something disallowed
• Blank spaces in the textbox either before or after the text 

If you have any trouble clearing this error, contact OCLC Support.

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