The system is unable to send the user an email. Please contact a librarian within your institution.

Symptom
Applies to
Resolution

A user with an Admin role can do the following:

  1. Check the user's account to confirm that the email address in the Library Record section is formatted correctly and uses a @ and period in the proper places.
  2. Make sure the Everyone role is assigned to the user's account. If it is not selected, add it.
  3. Save the user record.
  4. Try sending the password set/reset email again.
Additional information

If the role is missing from an account, contact OCLC Support with a link to this help article and the username of the account.

For more information on the Everyone role, go here.

Page ID
13596

If the role is missing from an account, EIDM will need to add it. Send them an email at idm-support@oclc.org with the WorldShare site and the usernames/barcodes of the users missing the role. They will open an EIDM JIRA to address the issue.