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OCLC Support

Known issues

This page lists known issues in the WorldShare Collection Manager application and in WorldCat knowledge base collections and functionality. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Updated:  August 24, 2018

Current Issues


Issue Details
Lag times in the WorldShare Collection Manager interface for the reflection of changes you make to knowledge base collections

You might notice an increase in the time of reflection of actions in knowledge base collections in the WorldShare Collection Manager interface such as:

  • Selecting knowledge base collections or titles
  • Adding titles to locally-created collections
  • Changes to title-level data fields

These issues are exacerbated at times and are not always noticeable. We have researched and identified the causes and are working across teams to structure a plan to address them. We ask for your patience and look forward to resolving the issue as soon as possible.

When adding titles or submitting title data changes other than OCLC number through cooperative management, changes are only preserved across data updates from the provider for a subset of collections While OCLC number change submissions are retained for all collections, other cooperative management functionality only works for a subset of WorldCat knowledge base collections. View the list of WorldCat knowledge base collections for which all cooperative changes are retained across data updates.

Do not add titles or submit title data changes (other than OCN) through the cooperative for collections that are not included on the above list. If you do, they will be overwritten on the next data load that OCLC processes from the provider. Note that this will not affect any changes you have made to title data in your local version of the knowledge base collection. We always recommend making the changes you need to customizable collections and saving those changes locally.

This issue does not affect any of the cooperative collections that are added to the knowledge base by member libraries. Also, OCN submissions through the cooperative are now retained for ALL knowledge base collections.
Titles added to knowledge base collections via Cooperative Management When OCLC loads provider data and the provider has changed titles in the collection list (added or deleted items), it is possible that titles added by libraries via cooperative management will drop out of a collection. OCLC is working to rearchitect how we ingest data and to solve this issue.
Update records always delivered when Provider Name or Collection Name changes We have a known issue that causes an update record to be delivered whenever a Provider name or Collection name for a knowledge base collection changes, regardless of whether or not those values have been profiled for MARC output.  This issue has been logged and will be resolved in a future release.
Query collections and title counts In some cases, the Collection Manager interface can return a quick count of retrieved titles even when the query is invalid. This title count will drop to zero when Collection Manager later attempts to query the system for record delivery.  The issues are under investigation.

Quick tip: Always refer to Searching WorldCat Indexes to ensure you're using valid indexes and index labels. For example: "mt:bks" is the accepted index to retrieve books. "mt:books" is not an accepted index. This issue does not affect any of the cooperative collections that are added to the knowledge base by member libraries.
Gaps in OCLC number coverage for WorldCat knowledge base collections Collection Manager cannot set holdings or deliver MARC records for titles that are not associated with an OCLC number.  This can include cases where:
  1. No records exist for the item in WorldCat.
  2. Records exist but are not classified as electronic resources in a way that corresponds to the knowledge base’s matching process because of the complexities of cataloging electronic items.
If a matching OCLC number becomes available at a later date the corresponding WorldCat record will be issued automatically and/or a holding will be set.  A library also has the option to add an OCLC number manually for a title, triggering the output of the corresponding record in a future delivery and the setting of holdings on the item.  To view gaps in OCLC number coverage for an individual collection, download the collection’s KBART sheet and review the column labeled, “oclc_number.”

To have OCLC numbers added to a global collection by the knowledge base team, complete the OCLC number correction form with as much detail as possible for each title. Submit the form as a support request to OCLC Support, indicating that you'd like the knowledge base team to add the OCLC numbers to the attached titles. The knowledge base team will review and schedule the addition of these OCLC numbers in 1-3 months.
Browser compatibility in WorldShare We are investigating a report of an error message a user received while working in the WorldShare interface. We are testing the interface across various browsers. At this time, we suggest the use of Mozilla Firefox until we further investigate all browser compatibility issues. 

Please note that the interface is designed to time out after periods of no activity. This is a security feature. If you are pulled away from your work in Collection Manager in the WorldShare interface for a time, you may need to log out and log back in, in order to save your changes.