Why can I not log into Connexion with my authorization?

Symptom
Applies to
Resolution

1.Ensure you are using the correct authorization format with hyphens: 100-XXX-XXX

If you have the authorization spaced out without hyphens, it will fail to log you in.

2.) Double-check you are entering the correct password. If you do not know the password, contact OCLC Support with the authorization and your OCLC symbol.

Page ID
25898