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OCLC Support

Known issues

This page lists known issues in the WorldShare Reports application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues

 

Issue Details

Users unable to run standard reports from the Analytics tab after selecting 'Log Off' in Report Launch Pad

For users with Report Author and Report Scheduler roles, signing out of a Report Launch Pad session causes the users to not be able to run standard reports from the Reports accordion in the Analytics tab view. User is presented with the SAP log in screen.

Identified: 8 July 2016

Impact: Libraries Utilizing the Report Designer product or Report Schedulers

Workaround: Refreshing the WorldShare browser tab will enable the standard report links.

This will be evaluated for a future release.

Historical shelving locations in circulation events

The shelving locations in circulation events prior to June 21, 2015 may be incorrect as they will contain current shelving locations and not the locations at the time of the event. Historical values in the Monthly Circulation Statistics reports may not reconcile with previous reports run in other OCLC reporting environments.

Identified: 21 June 2015

Impact: All libraries

This will be evaluated for a future release.

Fixed issues

 

Fixed issues - Table
Issue Fix date

The LHR Item Barcode field in the LHR Item Detail universe is displaying "null" instead of "N/A" in the some cases where item barcode is missing

In some cases where LHR 876-878 $p or 852 $p is not populated, users may see "null" in the LHR Item Barcode field in the LHR Item Detail universe. These records should instead be displaying item barcode as "N/A". Users executing the LHR Duplicate Barcodes report may notice large numbers of duplicate barcodes for "null", as that value is not excluded from the query (but "N/A" is excluded).

10 July 2020

Copy Received Date is not being set for monographic series

The Copy Received Date is not being set in Acquisitions for the monographic series. All order items with processing type MONOGRAPHIC_SERIES currently have their received date set to 0001-01-01. In order to see MONOGRAPHIC_SERIES records in the Receiving Activity by Location report you will need to set the From Received Date prompt to 0001-01-01. However, please note the volumes under the monographic series will have the correct Copy Received Date populated with the date the volumes were marked as received.

29 April 2020

Removed Titles List includes extraneous entries

The Removed Titles List may include entries for titles that your library removed from your holdings in a previous period. If your library removed a holding on a WorldCat record that was subsequently merged/de-duplicated, you may see an entry in the Removed Titles List for the date when the records were merged.

22 January 2020

Patron Last Modified Date and Patron Last Modified User fields incorrect

After the product release on 15 November 2019, the Patron Last Modified Date field incorrectly contains no data and the Patron Last Modified User field incorrectly contains a date value. This issue impacts the Patron Information Detail Report and the weekly SFTP Patron files, as well as these fields in the Circulation universes.

23 November 2019

Monthly Circulation Statistics Report is not displaying all counts for renewals  

The Monthly Circulation Statistics Report has a filter to exclude data where branch names = N/A.  Starting in February 2019, Circulation no longer associates a branch with automatic renewals, and therefore the Monthly Circulation Statistics Report began misreporting (understating) this renewal type, since it isn't including counts for unassigned branches (where branch names = N/A).

13 September 2019

Item Days in Transit and Item Days overdue measures are calculated incorrectly

Following the 28 June 2019 Install, the Item Days in Transit and Item Days Overdue measures in the Circulation Item Status universe are not being calculated correctly. This affects the Items in Transit and Overdue Items Aging Reports, as well as any custom reports created in Report Designer that utilize these measures.

28 August 2019

Circulation statistics may be incorrect for some items

Some circulation statistics, such as last inventoried date and issued count, may be incorrect for some items. This affects the Circulation Item Status universe and the Circulation Item Inventories FTP file. 

26 July 2019

Place of Publication is sourced from incorrect field

The place of publication is currently being pulled from the 257 $a field, although it should come from either the 260 or 264 $a fields as the field definition indicates. This affects the following universes: Group Activity, Group Titles, Institution Title holdings, and LHR Item Detail.  This also affects the Titles Held by a Single Institution standard report. 

28 June 2019

The Average Days to Fulfillment column in the Vendor Performance report is calculating incorrectly

The Average Days to Fulfillment column (and the underlying Time to Fulfillment field) in the Vendor Performance report in Acquisitions is not calculating correctly.  In many cases, this field displays 0 days when it shouldn’t be. 

As a workaround,  Report Designer users may be able to create a separate report at the detail level, and create a variable to get the difference in days between the Order Date and the Received Date for a given order item copy.

28 June 2019

Using the newest version of Google Chrome causes unusual behavior in WorldShare Reports and Report Designer

Users using the newest version of the Google Chrome browser may experience odd behavior in WorldShare Reports and Report Designer. This affects users using version 75 of Chrome. This is due to a third-party software dependency, and we’re working with the vendor towards resolution. 

14 June 2019

The Outstanding Fees and Bills report is currently unavailable

OCLC is working to restore access as quickly as possible.  If a library has this report scheduled, the execution and delivery of the report will be impacted until access is restored.

25 February 2019

Event Date/Time does not display time of the event

The Event Date/Time column in Circulation reports and the Event Date/Time object in the Circulation Events Detail Universe does not display the time of the event. All times are reflected as 0:00. This specifically impacts the Circulation Events Detail Report and the Daily Payments Report.

17 November 2018

New Titles List report is missing data for Local Item Call Number and Local Item Permanent Shelving Location

The New Titles List report is missing Local Item Call Number and Local Item Permanent Shelving Location information if the title was added after 10 August 2018. This information may also be missing from the Removed Titles List report.

29 October 2018

WorldShare Document Delivery Reports are underreporting data

The WorldShare Document Delivery Reports for Tipasa are inaccurate from May 2018-present. Some statistics may be underreported.

27 September 2018

Patron status field contains erroneous blank entries

The Patron Status field has erroneous blank entries in the Borrower Resource Sharing Stats Report accessed from OCLC Usage Statistics.

25 September 2018

ILL Reasons for No Reports in OCLC Usage Statistics have a large number of 'Unspecified' entries

OCLC Reasons for No reports for both Borrowing and Lending are currently reporting an unusually large count for 'Unspecified' in OCLC Usage Statistics (www.stats.oclc.org). We are continuing our investigation as to the cause. This issue has been cross-posed in the Resource Sharing known issues.

8 August 2018

Interlibrary Loan Statistics are inaccurate for the month of May

Interlibrary loan data in the OCLC Usage Statistics portal (stats.oclc.org) and WorldShare Tipasa Reports is currently inaccurate for the month of May.  Reports in OCLC Usage Statistics portal have been reverted to April 2018 data until the issue is resolved. WorldShare Tipasa Reports are inaccurate and should not be utilized until the issue is resolved.

29 June 2018

Open Holds Report Missing Some Hold Requests

The Open Holds report displays hold requests that have an associated item barcode. If a hold request does not have an associated barcode, it will be excluded from the report. This means most Title-level hold requests may not appear in the report.

25 April 2018

Acquisitions Open Encumbrances Report may display encumbered amounts for paid order items

For Acquisitions order items that consist of multiple copies, the Open Encumbrances Report may display an encumbrance for the order item even after all copies have been invoiced and paid. If you need an accurate total for encumbrance by fund, the Fund Balance Report still calculates and displays the correct Amount Encumbered value.

6 April 2018

Holds List Report running long or timing out

Libraries may experience performance issues when executing the Holds List Report. The report may run for a long period of time or simply time out.

6 April 2018

LHR Item Textual Holdings display as N/A

LHR Item Textual Holdings are displayed as N/A in the LHR Item Detail universe when valid 866-868 $a data is available. Specifically, if the 866-868 field is linked to an 876-878 field that includes a $p (LHR Item Barcode).

6 April 2018

Circulation Dashboard may return partial results

The Circulation Dashboard may return partial results for institutions with large collections, resulting in a report that contains inaccurate data. Partial results are indicated by a small yellow triangle in the bottom right of the window after the report is run.

29 November 2017

LHR Index Enumeration and Chronology is no longer blank

The LHR Index Enumeration and Chronology field was blank/empty in the LHR Item Detail universe in the U.S. Data Center. After this release, LHR Index Enumeration and Chronology field will be populated with the correct value, or “N/A” if there is no value present.

29 November 2017

Title ISBN sometimes missing/incomplete

The Title ISBN value is incorrectly set to N/A or is incomplete for some WorldCat titles. This issue impacts Report Designer customers who have created reports with the Title ISBN object in the following universes:

  • Cataloging (Volatility Information folder)
  • LHR Item Details
  • Overlap
29 November 2017

New Titles List and Removed Titles List Reports missing records

Reports run for start year month, end year month to include dates 23 September 2017 – 26 September 2017 may be missing records.

Additionally, queries generated with data from the Cataloging Universe>Title Volatility Information folder may be missing records for date ranges 23 September 2017 – 26 September 2017.

27 September 2017

Base Collection ID prompt in WorldCat knowledge base - My Collection Overlap Summary Report

The prompt options for Base Collection ID are not limited to the collections that the institution has selected in the KB.

30 June 2017

Institution shared folder does not display in the Report Launch Pad

After opening at least one report from the Analytics tab, a user who subsequently opens the Report Launch Pad will not see their institution folder.

30 June 2017
Monthly Circulation Statistics Report allows multiple Begin Date and End Date values

The Begin Date and End Date prompts for the Monthly Circulation Statistics Report allow the user to select multiple values, e.g., the default End Date prompt of 'Month' and a specific YYYY-MM. The report will not run if multiple values are selected in the prompt.
30 June 2017
Scheduling destination cannot be edited

The 'Destinations' option in the scheduling menu is not visible for reports saved in the institution shared folder or in My Favorites. Note that the scheduling options for the WorldShare Reports in the other Public Folders are working as expected.
30 June 2017
Title Holdings Quantity for December 2016 is lower than expected

For non-U.S. customers, the Title Holdings Quantity for December 2016 is lower than expected. Please disregard this month's data in the Title Holdings by Material Format report, Title Holdings by Material Format and Publish Date, and reports created from the Title Holdings folder in the Cataloging universe.
15 June 2017
WorldCat knowledge base overlap data not updated at the end of March 2017

Data in the WorldCat knowledge base Collection Overlap reports and the Overlap universe was not updated at the end of March 2017. The data is accurate as of the end of February 2017.
1 May 2017
New Titles List and Removed Titles List display incorrect bibliographic details

Title details in the New Titles List, Removed Titles List, and reports created from the Volatility Information folder in the Cataloging universe may be incorrect in reports that were run on 31 March 2017 through 27 April 2017.
28 April 2017
Cataloging and LHR Item Detail in the U.S. data center are refreshed later than expected

As of the March 2017 release, there is a daily refresh rate for the New Titles List, Removed Titles List, Title Volatility data in the Cataloging universe, and the LHR Item Detail universe. For U.S. data center customers, this daily refresh may not be complete until ~10:00 am Eastern Daylight Time.
28 April 2017
Display of Metadata reports

The Record Manager usage reports display with odd formatting, including the display of report data above the main WorldShare menu.
6 April 2017
Reports not reflecting data for part of 2017-03-20

All universes with a daily refresh rate were not updated in the Sydney data center for activity from approximately 1:00 pm until midnight AEDT on 20 March 2017. WorldShare and custom reports run for this time frame may display incomplete data.
21 March 2017
Reports not reflecting data for 2017-03-19

All universes with a daily refresh rate were not updated in the European, Canadian, and U.S. data centers for activity on 2017-03-19, local data center time. WorldShare and custom reports do not have data for this time frame.
20 March 2017
Circulation and Acquisitions not reflecting data for 4 October 2016

Circulation and Acquisitions universes were not updated with data for 4 October 2016.
5 October 2016
Circulation Events, Fiscal Transactions, and Hold Requests may include inaccurate patron details

Circulation event staff name or patron data (e.g., name, barcode, category, etc.) may display incorrectly in reports built from the Circulation Events, Circulation Fiscal Transactions, and Circulation Hold Requests universes.
1 October 2016
Circulation Events and Circulation Fiscal Transactions not reflecting data for 8-9 September 2016

The Circulation Events and Circulation Fiscal Transactions universes were not updated in the Sydney data center for activity between approximately 2:00 am AEST on 8 September until 4:00 pm AEST on 9 September. WorldShare and custom circulation reports for this timeframe may display incomplete data.
13 September 2016
Circulation Events and Circulation Fiscal Transactions not reflecting data for 24 August 2016

The Circulation Events and Circulation Fiscal Transactions universes were not updated with data for 24 August.
26 August 2016

 

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