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OCLC Support

Why can't my student worker search for patrons or scan barcodes?

Symptom
  • A user can't scan a barcode or search by patron records.
Applies to
  • WMS: Circulation
  • WMS: Admin
Resolution

The inability to search or scan barcodes in WMS Circulation can indicate either a problem with the user's permissions or a corrupted web page.  

  1. Confirm that the user has at least the Student_Worker_Circulation role assigned. 
  2. Clear cache and cookies, close the browser and re-login. 

If problems persist, contact OCLC Support.

Page ID
12594