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We are getting a 'The patron is not verified' Override acknowledgment request.

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Symptom

  • When we try to check out an item to a patron, we receive a 'The patron is not verified' Override acknowledgment request.

Applies to

  • WorldShare Circulation

Resolution

You will need to select the ID Verified box in the patron's Circulation profile:

  1. Go to the WorldShare Admin tab and search for the patron's profile under User Management.
  2. Select the patron User Record, drop down the Basic User Data option, and select the blue Edit link on the far right.
  3. Once the Basic User Data is opened, go to the Circulation selection of the profile.
  4. Under the right side column, below Home Branch will be a checkbox to select ID Verified.
  5. Checkmark the box and select the Save option in the bottom left of the patron profile.
  6. Please reopen the Basic User Data to confirm that the ID Verified box is now checked, and then proceed to checkout.

Page ID

60182