We are getting a 'The patron is not verified' Override acknowledgment request.
Symptom
- When we try to check out an item to a patron, we receive a 'The patron is not verified' Override acknowledgment request.
Applies to
- WorldShare Circulation
Resolution
You will need to select the ID Verified box in the patron's Circulation profile:
- Go to the WorldShare Admin tab and search for the patron's profile under User Management.
- Select the patron User Record, drop down the Basic User Data option, and select the blue Edit link on the far right.
- Once the Basic User Data is opened, go to the Circulation selection of the profile.
- Under the right side column, below Home Branch will be a checkbox to select ID Verified.
- Checkmark the box and select the Save option in the bottom left of the patron profile.
- Please reopen the Basic User Data to confirm that the ID Verified box is now checked, and then proceed to checkout.