- When creating a new hold request in WorldShare Circulation, a user encounters the message "There are no matching hold priority policies. Contact your administrator to add extra policy configuration."
- WorldShare Circulation
This error is produced when no matching policy can be found under Hold Priority. To add a policy, follow these steps:
- Sign into the OCLC Service Configuration.
- Click WMS Circulation > Admin/General > Hold Priority.
- Add a new policy or update an existing policy to encompass the material format or borrower category not included in the current policies.
- Save the changes.
If adding updating this policy does not fix the issue, please contact OCLC Support.
More information about the Hold Priority page can be found on the Admin/General help page.