Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
How can I configure my SIP2 device/service to work with WMS?
Why is my POS Printer not printing automatically?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
How do I remove a branch location from our WMS?
How can I change the date format in WorldShare Circulation?
What should I do when I get the message "Limit reached" in Digby?
How can I find out about planned maintenance outages?
Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
Customize text for Circulation Notices
Patron unable to login to my account, they receive the error message "The login system failed with error: Problem processing ACS Response in IDM Bridge"
Why is an item not automatically renewed?
Recently created articles
Can WorldShare modify or correct outputs from a scanner or card reader?
( created Wed Sep 17, 2025 )
"Unable to edit this item in the Text view editor" error in Circulation
( created Fri Sep 12, 2025 )
Why does the email text of the Next Gen Notification not look as configured?
( created Fri Aug 22, 2025 )
Item cannot be removed from the Clear Hold Shelf list
( created Tue Aug 19, 2025 )
Why are known items missing from the Digby Read Shelf list?
( created Mon Aug 18, 2025 )
Can I use a Next-Gen notification for one location, but a legacy notification for our other branches?
( created Fri Aug 15, 2025 )
What happens to Loan Overdue Notices when an item moves to long overdue status?
( created Wed Jul 30, 2025 )
How does the automatic/proactive recall process logic decide on which is the most appropriate item?
( created Wed Jul 16, 2025 )
Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare?
( created Fri May 30, 2025 )
Why does an Item Status show an Acquisitions tag that says "Loaned to (library name)"?
( created Wed May 21, 2025 )
If I delete an item in Circulation, does this automatically remove LHR and WorldCat holdings from the corresponding WorldCat record?
( created Wed May 07, 2025 )
Why won't the Create Bill window load?
( created Fri Apr 04, 2025 )
How to manually remove a suspension from a patron's account
( created Wed Mar 26, 2025 )
How can I tell which loan policy was applied to a checkout in WMS Circulation?
( created Tue Mar 18, 2025 )
Why aren't Circulation overdue notifications going out?
( created Fri Mar 07, 2025 )
Recently updated articles
How do I remove a branch location from our WMS?
( updated Fri Sep 19, 2025 )
Can I enable the Expiration Date field in a patron record to fill automatically when creating a new patron record in WorldShare?
( updated Thu Sep 18, 2025 )
Why was a patron not removed after submitting a bulk delete file?
( updated Wed Sep 17, 2025 )
I see an error when placing a hold in WorldShare Circulation or WorldCat Discovery
( updated Wed Sep 17, 2025 )
Why does more than one item come up when I search for a barcode?
( updated Wed Sep 17, 2025 )
Why am I getting an "Error Updating the Entry" error when updating Notifications?
( updated Wed Sep 17, 2025 )
Why are notifications not showing under patron's history?
( updated Wed Sep 17, 2025 )
Can we restore an item that was accidentally withdrawn?
( updated Wed Sep 17, 2025 )
Why does a hold request have an unexpected barcode starting with g-$?
( updated Wed Sep 17, 2025 )
The Due Date Adjustment in my loan policy is not being applied correctly
( updated Wed Sep 17, 2025 )
How do I make a campus library collection or shelving location unavailable
( updated Wed Sep 17, 2025 )
Why am I getting error message "No matching Loan Policy"?
( updated Wed Sep 17, 2025 )
Patron custom data is provided in our patron loads but is not displaying in WorldShare
( updated Wed Sep 17, 2025 )
How do I prevent holds being placed on items I do not want holds on?
( updated Wed Sep 17, 2025 )
Why is patron information missing from the Clear Hold Shelf report?
( updated Wed Sep 17, 2025 )