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Authentication error when trying to upload offline circulation transactions

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Symptom

  • After using the offline circulation client, you get an error when trying to upload offline circulation transactions:
    "Authentication failed. Unable to retrieve institution information. Try again later."

Applies to

  • WorldShare Circulation
  • WorldShare Management Services (WMS)

Resolution

This error is a result of not having all of your branches configured as Relationships in the WorldCat Registry.

  1. Sign into OCLC Service Configuration (https://worldcat.org/config).
  2. Navigate to WorldCat Discovery and WorldCat Local > Holding Codes & Shelving Locations > Holding Codes Translation Table and take note of all the branches listed there.
  3. Navigate to WorldCat Registry > Relationships and compare the list of branches you found above to the list of branches found in Relationships. Add branches as a Relationship as necessary.
  4. After saving your changes, try uploading your offline transactions again to see if the problem is resolved.

If the above steps do not resolve the problem, or if you need assistance with accessing Service Configuration, contact OCLC Support.

Page ID

61173