Claims lost, returned, never had
Find information about changing the loan status of an item to reflect claims lost, returned, or never had.
Overview
Use loan statuses to note patrons’ claims about items.
Loan statuses can only be changed at the checkout screen.
Change loan status
- In the left panel Assist Patrons area, scan or type the patron barcode in the Enter barcode box. The Checkout tab of the patron record appears.
- Click in the check box (first column on the left) and click the Change Status button.
For more information on statuses, see Check item status or location.
See Patron Type Policy for information about setting the Max number claimed lost, Max number claimed returned, Max number claimed never had per Patron Type. If the patron exceeds this limit, they will be blocked.
- Enter the date claimed by the patron.
- Click Change. T