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OCLC Support

Troubleshoot your POS printer

Printer missing in the Circulation module

A common cause of this problem is that the printer applet is being blocked by the security settings of your Java Plugin. To fix the problem, follow these steps:

  1. Open the Control Panel.
  2. Click Java.
  3. On the Security tab, click Edit Site List....
  4. Click Add.
  5. In the blank field, enter your library's WorldShare URL: Replace yourlibrary with your library's identifier:
  6. Click OK.
  7. Close your browser, then open it.
  8. If the problem persists, contact OCLC Support.

Java updates and VM errors

VM Errors: Updating your version of Java may result in VM errors occurring. This is due to the fact that the JAVA_HOME and Path files are no longer correct. See Make sure that the JAVA_HOME and path are set correctly for information on how to update Java file path information.


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