When trying to import a file, I get an error message "...No new purchase order item was created."
Symptom
The error (numbers are examples): "Found an order item PO-1234-56 with the Vendor Order Item Number "123456". No new purchase order item was created."
Applies to
- WorldShare Acquisitions
Answer
The error occurs when a file has already been imported and you are trying to import the same file again, and thus are trying to import duplicates. Or, somehow, the vendor has transmitted the same vendor order item number for two different items.
To confirm there already exists items with these vendor order item numbers, use the search order of items in Acquisitions (Orders > Order Items > Select Vendor Order Item Number from dropdown). All of the order item numbers from the notification e-mail will turn up existing items.