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OCLC Support

A user's account barcode, transaction history and items on loan has disappeared

Symptom
  • A user's details have gone missing. The user account had expired and the items cannot be seen. We cannot find the User by barcode
Applies to
  • OLIB Web
Resolution
  • If the user barcode is missing, add a temporary barcode to the user and see if the data returns
Page ID
17004