Why is the EZproxy Manage SSL Certificates screen not loading?

Symptom

• The EZproxy Manage SSL certificates screen will not load after clicking the link on the admin page 

Applies to

• EZproxy

Resolution

To resolve this issue, follow these steps:

1. Access the EZproxy host computer system and go to the EZproxy installation directory.
2. Open the SSL sub-directory and delete the most recently installed files.  All of the files with the same number should be deleted. 
3. Install an Apache or Apache Mod+SSL formatted SSL certificate.

Additional information

This issue is normally caused by installing an SSL certificate that is not a proper format for EZproxy.

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