Why am I seeing "LDAP bind failed to xxx.xxx.xxx.xxx: -1 Can't contact LDAP server" in my EZproxy messages.txt file

Symptom

• "LDAP bind failed to xxx.xxx.xxx.xxx: -1 Can't contact LDAP server" is showing up in the message.txt file and users are unable to login

Applies to

• EZproxy using LDAP authentication

Resolution

Contact your local IT department and tell them they need to allow EZproxy to contact the LDAP server at IP xxx.xxx.xxx.xxx.  You may need to restart the LDAP server.

Additional information

The issue occurs when the rules that allow EZproxy to contact the LDAP server in the local computer network are not present or have been removed.

Page ID