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Symptom
When accessing a resource, page loads random symbols and diamond-like shapes
Applies to
EZproxy (all versions)
Resolution
Log into the EZproxy Admin page.
Under the Current Activity heading, click on the View server status hyperlink.
Select: Include extended informationandEnable Sorting.
Click Update.
Open config.txt.
Search the config.txt file for HTTPHeader Accept-Encoding.
Change the line to HTTPHeader -request -process Accept-Encoding. This makes it act locally and restricts functionality to that stanza.
Save the config.txt file changes.
Restart EZproxy.
Clear browser cache and cookies.
Open a new session of EZproxy and test link again.
