EZproxy link results in a page full of symbols

Symptom

• When accessing a resource, page loads random symbols and diamond-like shapes.

Applies to

• EZproxy 
• version(s): ALL

Resolution

1. Log into your EZproxy Admin page.
2. Under the Current Activity heading, click on the View server status hyperlink.
3. Checkbox the following: Include extended information & Enable Sorting.
4. Click the Update radio button.
5. In the Databases section, look for the reference: HTTPHeader Accept-Encoding.
6. Open config.txt.
7. Search your config.txt file (also look in any include files) for HTTPHeader Accept-Encoding.
8. Change the line to HTTPHeader -request -process Accept-Encoding. This makes it act locally and restricts functionality to that stanza.
9. Save the config.txt (or include) file changes.
10. Restart EZproxy.
11. Clear browser cache & cookies.
12. Open a new session of EZproxy and test link again.

Additional information

HTTPHeader directive

Page ID