Why can a patron not renew checkouts or place holds in Capira?
Symptom
- Patron is unable to renew checked out items or place holds
Applies to
- CapiraMobile
- CapiraReady
Resolution
Please contact OCLC Support with the following information:
- Patron's barcode and password
- Patron's device information (Apple or Android, model, OS version)
- Title and material type of items failing to renew or place hold on
- Any specific errors received in the app