Featured Librarians' Toolbox Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
How can I get past Invalid Login errors when logging into WebJunction?
Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
What encoding format should I use, ISO8859 1 or UTF-8?
I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
How do I request a new authorization or update an existing authorization?
Why did OCLC discontinue OCLC Classify?
How much does it cost to participate in the WorldCat registry?
I am getting an error that says Open for write: permission denied and file transfer failed
How do I subscribe or unsubscribe from an OCLC listserv?
How do I find my library's WorldCat Registry ID?
How do I view my usage statistics for OCLC databases like WorldCat and ILL?
WebJunction login issues with new account
Is there a way to test patron loads?
Are OCLC Services Fedramp certified?
I'm about to leave the library. How do I pass my OCLC permissions to someone new?
Recently created articles
How do I register for a WebJunction webinar?
( created Wed Sep 04, 2024 )
My WebJunction account confirmation link isn't working
( created Tue Aug 27, 2024 )
Where should I direct questions about OCLC events, publications, or other media or PR inquiries?
( created Fri Aug 23, 2024 )
Complete your profile window username isn't accepted for use in Community Center
( created Thu Aug 15, 2024 )
We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in
( created Wed Jul 10, 2024 )
Authentication unsuccessful error when logging into the Community Center
( created Wed Jul 03, 2024 )
After logging into WorldShare you do not see the left-hand column, only the WorldShare logo
( created Thu Jun 20, 2024 )
Can I combine or merge my WebJunction accounts?
( created Thu Jun 20, 2024 )
Can my business advertise in WebJunction?
( created Tue Jun 11, 2024 )
Error message: The authenticity of host 'filex-r1.oclc.org (193.240.184.96)' can't be established.
( created Tue Jun 11, 2024 )
In the Borrower Activity Overview report, what determines the turnaround time?
( created Fri May 24, 2024 )
Clicks hang and reports don't appear in OCLC Usage Statistics
( created Thu May 09, 2024 )
How do I create a .har file to supply diagnostic information to OCLC Support?
( created Thu Mar 21, 2024 )
How to create a pathping for support?
( created Thu Mar 21, 2024 )
How can an organization become a VIAF contributor?
( created Fri Mar 15, 2024 )
Recently updated articles
How can I get an account to see support tickets I've sent to OCLC Customer support?
( updated Thu Sep 12, 2024 )
Why am I not receiving my WebJunction confirmation email?
( updated Tue Sep 10, 2024 )
I've used WebJunction before but don't know my username or can't recover it
( updated Thu Sep 05, 2024 )
How do I register for a WebJunction webinar?
( updated Wed Sep 04, 2024 )
We had an unsuccessful patron load and would like to know what happened.
( updated Wed Aug 28, 2024 )
Where should I direct questions about OCLC events, publications, or other media or PR inquiries?
( updated Tue Aug 27, 2024 )
My WebJunction account confirmation link isn't working
( updated Tue Aug 27, 2024 )
How do I check the status of my patron load?
( updated Fri Aug 16, 2024 )
Complete your profile window username isn't accepted for use in Community Center
( updated Thu Aug 15, 2024 )
How to reset WorldCat account password for accessing the OCLC Service Configuration
( updated Wed Aug 07, 2024 )
Password doesn't allow access to WebJunction
( updated Thu Aug 01, 2024 )
When I log into Service Configuration I do not see the WMS Circulation tab
( updated Wed Jul 31, 2024 )
How can I get past Invalid Login errors when logging into WebJunction?
( updated Thu Jul 25, 2024 )
We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in
( updated Tue Jul 23, 2024 )
I can't upload our public key since I cannot access the OCLC SFTP site.
( updated Mon Jul 22, 2024 )