Authentication unsuccessful error when logging into the Community Center

Symptom

• You get the error "Authentication unsuccessful" after receiving a single sign-on prompt to log into the Community Center.

Applies to

• OCLC Community Center

Resolution

Check for a WorldShare > Admin user account set up for the same user that lacks a barcode and delete it. It's likely causing a conflict during login. If problems persist, contact OCLC Support with your name, library's OCLC symbol, the error and what you've tried so far. 

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