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OCLC Support

Why am I seeing conflicting shelving information for an item in Discovery?

Symptom
  • Under "Check Availability" in Discovery, the item shows Available in the Holding Summary and shows Not Available in the record status
Applies to
  • WorldCat Discovery
Resolution

Sometimes, for a variety of reasons, the status information in OPAC Statuses, Location, and Circulation Policies module of the Service Configuration can inadvertently be altered. Every WorldShare Management Services institution should have a row in the module that is laid out as follows:

  1. Under the "OPAC Status Message" column: *Not Available*.

  2. Under the "Status Treatment" column: Unavailable.

This impacts the Availability Table’s ability to display items properly that are In Process, On Hold or otherwise unavailable.

Page ID
16657