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OCLC Support

What does a library do when they receive a broken link email from their patrons?

Applies to
  • WorldCat Discovery
  • WorldShare Collection Manager 

There can be a variety of reasons why an error is received, when a broken link is reported.

  • An error page; It fails to load
  • The wrong resource. For example, to:
    • An incorrect item with a similar title
    • An item from a different year
    • A print book instead of an eBook
  • A journal landing page instead of to an article
  • An item you do not own

When you receive "Report a broken link"  email, you will need to do the following first:

  • Review your library settings 
    • Open access settings in service Configuration:
    • Navigate to Proxy and Authentication > Open Access in Resolver.
    • Check to see if any of the settings are selected and if so, consider deselecting them.
    • Check your proxy settings to ensure nothing has been changed on your site 
    • Provider settings (list of IDs) Set the provider-ID if a provider specific-ID is required
    • Ensure correct collection has been selected 
  • If all your settings are correct and have been checked, then Contact OCLC Support with the following information, if you have it:
    • What was the error message seen/ screenshot if possible 
    • Your institution’s name
    • OCLC symbol or Registry ID
    • URL to the item
    • OCLC number of the item, if available
    • (Optional) Proxy credentials to access your resources*
    • *If you are unable to provide test proxy credentials, OCLC might need to conduct a screen-sharing session with your library to troubleshoot.

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