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OCLC Support

"Searches cannot be longer than 30 words" error on every search when proxying WorldCat Discovery

Symptom

  • You use EZproxy with WorldCat Discovery, and your off-campus users get an error message on every search, regardless of length:
    "Unable to generate search results. Searches cannot be longer than 30 words. Reduce the number of words in the search."

Applies to

  • WorldCat Discovery
  • EZproxy

Resolution

If you use hosted EZproxy, contact OCLC Support with a description of the problem and a link to this help article.

If you are self-hosted/standalone EZproxy, contact OCLC Support with the following information for Support to review:

  • A description of the problem
  • Your EZproxy's IP address
  • Your EZproxy's complete config.txt and messages.txt files
  • A link to this help article

Page ID

64019