How do I fix Discovery hanging when trying to display availability or title pages?

Symptom

• Search results take a long time to load or never load at all. If you do get results, you click on a title link and it never loads or the title information comes through, but links and availability do not.   

Applies to

• Worldcat Discovery

Resolution

This can mean many things, but can mean that there is a network or server issue occurring at this moment. Network troubleshooting can help us identify if there is an issue with the connection. Run the following commands to test the network: 

1. On your computer's task bar, click on the Start button.
2. Type cmd into the search box and open Command Prompt.
3. When the Command Prompt window opens, typepathping worldcat.org
4. When the pathping command finishes, copy the information from the window and email it to support@oclc.org along with a link to this help article.

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