How do I fix Discovery hanging when trying to display availability or title pages?
Symptom
- Search results take a long time to load or never load at all. If you do get results, you click on a title link and it never loads or the title information comes through, but links and availability do not.
Applies to
- Worldcat Discovery
Resolution
This can mean many things, but can mean that there is a network or server issue occurring at this moment. Network troubleshooting can help us identify if there is an issue with the connection. Run the following commands to test the network:
- On your computer's task bar, click on the Start button.
- Type cmd into the search box and open Command Prompt.
- When the Command Prompt window opens, type
pathping worldcat.org - When the pathping command finishes, copy the information from the window and email it to support@oclc.org along with a link to this help article.