If you enable the Report a Broken Link Form so that it appears in your WorldCat Discovery interface, both patrons and library staff can report broken links. Once enabled, Report a Broken Link options:
Broken link emails are sent to your library to the email address you configure in your settings. OCLC does not receive the emails sent to your library. After you review emails triggered by the form, if you need help, contact OCLC Support.
Enable the link to the form so it appears next to full-text links and in your A to Z list:
1. Enable the Report a Broken Link Form to appear in your interface
The Report a Broken Link Form appears in WorldCat Discovery if you have configured a setting in the ILS Support and Maintenance module of Service Configuration. To enable the setting:
The Report a broken link form will appear in your interface as shown below. The Report a broken link option only appears when there is only one resource. If there are multiple links, it will only appear on the Item Details screen.
2. Enable the Report a Broken Link Form to appear in your A to Z list
The Report a Broken Link Form appears in your A to Z list if you have enabled the setting in the A - Z List and OCLC Link Resolver module of Service Configuration. To enable the setting:
Both patrons and library staff can report broken links. To use the Report a Broken Link Form in your WorldCat Discovery interface:
If your library is not able to resolve the issue, forward the email to OCLC Support.
Email messages generated by use of the "Report a Broken Link Form come from do-not-reply@e.worldcat.org. When you receive a broken link email, a patron or library staff member was unable to access a full-text resource.
Finding configuration errors is one of the primary benefits of enabling the "Report a broken link" form in WorldCat Discovery. For steps to review your library's configuration, see Manage broken link reports from WorldCat Discovery.
OCLC will receive statistics on broken link emails but will not automatically provide feedback to the user reporting a broken link or fix all of the errant links. Once you review your library's configuration, if you need assistance, report the broken link to OCLC. OCLC will work with your library and does not need patron information.
Contact OCLC Support with the following information, if you have it:
*If you are unable to provide test proxy credentials, OCLC might need to conduct a screen-sharing session with your library to troubleshoot.