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OCLC Support

Why is QuestionPoint no longer alerting librarians of patrons with undeliverable emails?

Symptom
  • QuestionPoint staff are not receiving notifications of undeliverable or returned patron messages.
Applies to
  • QuestionPoint 
Resolution

If you are not receiving notifications of undeliverable QuestionPoint messages, check to see if a valid email address has been entered into the Custom Outgoing E-mail Address within the Administration module. Please follow these steps to check this email address: 

  1. Log on to questionpoint.org with the administrative account. 
  2. Select Administration > Settings > Outgoing E-mail Address Settings
  3. Select Custom and enter a valid email address. 
  4. Save your settings. 
Additional information
  • If after updating this setting, you are still not receiving notifications, please contact OCLC Support
Page ID
10210