- QuestionPoint staff are not receiving notifications of undeliverable or returned patron messages.
If you are not receiving notifications of undeliverable QuestionPoint messages, check to see if a valid email address has been entered into the Custom Outgoing E-mail Address within the Administration module. Please follow these steps to check this email address:
- Log on to questionpoint.org with the administrative account.
- Select Administration > Settings > Outgoing E-mail Address Settings.
- Select Custom and enter a valid email address.
- Save your settings.
- If after updating this setting, you are still not receiving notifications, please contact OCLC Support.