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OCLC Support

Why am I sometimes seeing strikethru text at the end of my chats

Symptom
  • The librarian see text that is marked out in the chat text for a request
Applies to
  • QuestionPoint
Resolution

Strikethrough text will appear any time you respond back to a patron after they have disconnected so you know that the user did not see actually see the message.

 
Page ID
19534