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OCLC Support

We’re using the Viewport chat option, but we see a blank screen where our website should show

Symptom
  • When using the Chat with Viewport option, the portion that should show the Viewport URL website is blank 
Applies to
  • QuestionPoint 
Resolution

If you have a URL entered in the Viewport URL and it is not appearing, it may be a frame busting URL. If you are not sure if your URL is a frame busting URL, please contact OCLC Support with the URL you are using.

Page ID
14191