Where are the reports located?
Click the Reports tab on the My QuestionPoint page, then access your reports through the menu links under the tab.
Note: To review your transcripts and questions, navigate to Ask > Review Transcripts.
What reports are available?
Types of reports
|Activity Statistics||You request activity statistics by time period and view statistics about actions that occurred during that period.|
|Counts of Current Data||Counts of current data are taken at the moment requested from active data, such as your current questions/transcripts.|
|1||Institution List, Report by||A, M, D, H||G|
|2||Librarian List, Report by||A, M, D, H||I, G|
|3||Subscription Group, Report by Single||A, M, D||G|
|4||Virtual Group, Report by Single||A, M, D||I, G, V|
|5||Institution Report||A, M, D||L, I, G|
|6||Librarian, Report by Single||A, M, D||L, I, G|
Counts of current data
|7||Descriptive Codes||A, I, G|
|8||Librarian Accounts, List of||G|
|9||Knowledge Base Records, Reports of||G|
|10||Profile Contact Information, Reports of||G|
|11||Profile Information, Reports of||G|
|12||Patron ID, Number of Questions by||I, G|
|13||Sessions, Reports of||A, I, G|
|14||Sessions by Authorization, Reports of||A, I, G|
|15||Resolution Codes||A, I, G|
|16||Profile Status, Statistics of||G|
|17||QuestionPoint (service-wide) Usage Report||L, A, I, G|
|18||Suggest a Report||I, G|
*Available frequencies: Annual, Monthly, Daily, Hourly
**Who views: Librarian, Ask admin., Institution admin., Group (Subscription Group) admin., Virtual Group admin.
Where is the information that I need?
Chat session statistics
|Needed information||report no.|
|Session and wait times||1, 3, 5|
|Sessions your patrons requested||1, 3, 4, 5, 13, 14|
|Sessions requested when no librarians were monitoring||1, 3, 4, 5|
|Sessions your librarians handled (regardless where the patrons came from)||1, 3, 4, 5, 13, 14|
|Transcripts deleted||1, 3, 5, 6|
|Your library's patrons:
|Others' patrons you/librarian/institution/group picked up:
|Follow ups you/librarian/institution/group handled
Email reference statistics
|Needed information||report no.|
|Questions received||1, 3, 4, 5|
|Referrals received||1, 3, 4, 5|
|Questions deleted||1, 3, 5, 6|
|Knowledge base records||9|
In March 2008:
- All QuestionPoint statistical reports became accessible from the Reports tab on the My QuestionPoint page.
- Tools for reviewing transcripts and questions became accessible from the Review Transcripts tab in the Ask module.
|old location||new location|
|Administration module||My QuestionPoint Reports tab|
|History tab||Activity Statistics|
|Current tab||Counts of Current Data|
|Ask Module Reports tab|
|Sessions||Counts of Current Data|
|Sessions by Authorization||Counts of Current Data|
|Descriptive Codes||Counts of Current Data|
|Resolution Codes||Counts of Current Data|
|Ask Module Review Transcripts tab|
|Form Fields||Form Fields|
|Offline Reports||Offline Reports|
Export of reports data
If you want to analyze reports data, highlight and copy the data from a report and paste it into Microsoft Excel.
Troubleshooting and support
- Document problems that you encounter so you can describe them when you request support.
- Contact OCLC Support.
Comments, suggestions, feedback
Please send your comments about this guide to QuestionPoint feedback.