This course provides instruction on the QuestionPoint chat process, the basic functions and features of Chat, as well as chat with another librarian and transfer an active chat session. After completing this course, learners will have the basic skills to deliver virtual reference via QuestionPoint Chat.
This course is intended for learners who are new to the 24/7 Reference Cooperative and providing reference service via QuestionPoint Chat. Current Chat users can benefit by using this class as a refresher to fill in foundational gaps and get updates on new functions and features.
View a recorded session
View a recorded session (77 minutes)
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