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OCLC Support

QuestionPoint training

OCLC offers a variety of training options for QuestionPoint, including recorded instructor-led training sessions and videos.

Use the links below to register for and view recordings of past training sessions.

Scroll down to view videos that offer a shorter take on key concepts.

Training questions? Please visit OCLC Training FAQ.


Watch a video

Use QuestionPoint Chat (11:10)

This video demonstrates how to use QuestionPoint chat and some of the tools available to librarian during a chat session.

 

Message another librarian and transfer a chat session (6:32)

This video demonstrates how to message another librarian and to transfer an active chat session to another monitoring librarian.

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