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OCLC Support

QuestionPoint training

OCLC offers recorded options for training on QuestionPoint.

Use the links below to register for and view recordings of past training sessions.

Training questions? Please visit OCLC Training FAQ.

QuestionPoint Administration series

QuestionPoint Administration 1: Start Your QuestionPoint Service (81 min.)

QuestionPoint Administration 2: Define Your Institution Profile and Policy Page ( 73 min.)

QuestionPoint Administration 3: Generate and Interpret Reports (86 min.)

QuestionPoint Librarian series

QuestionPoint Librarian 1: QuestionPoint Overview and E-Mail Reference (78 min.)

QuestionPoint Librarian 2: Using Chat in QuestionPoint (76 min.)

QuestionPoint Librarian 3: Chat Follow-up, Referrals, and Managing Questions (60 min.)

QuestionPoint Librarian 4: Create Personal Scripts and use IM & Transfer (39 min.)


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