OCLC offers a variety of training options for QuestionPoint, including recorded instructor-led training sessions and videos.
Use the links below to register for and view recordings of past training sessions.
Scroll down to view videos that offer a shorter take on key concepts.
Training questions? Please visit OCLC Training FAQ.
Instructor-led live training, recorded
QuestionPoint Administration series
QuestionPoint Librarian series
Watch a video
Use QuestionPoint Chat (11:10)
This video demonstrates how to use QuestionPoint chat and some of the tools available to librarian during a chat session.
Message another librarian and transfer a chat session (6:32)
This video demonstrates how to message another librarian and to transfer an active chat session to another monitoring librarian.