Skip to main content
OCLC Support

QuestionPoint training

OCLC offers a variety of training options for QuestionPoint, including recorded instructor-led training sessions and videos.

Use the links below to register for and view recordings of past training sessions.

Scroll down to view videos that offer a shorter take on key concepts.

Training questions? Please visit OCLC Training FAQ.

Watch a video

Use QuestionPoint Chat (11:10)

This video demonstrates how to use QuestionPoint chat and some of the tools available to librarian during a chat session.


Message another librarian and transfer a chat session (6:32)

This video demonstrates how to message another librarian and to transfer an active chat session to another monitoring librarian.

  • Was this article helpful?