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Learn about your QuestionPoint account

On the View/Change My Settings page, you can:

  • View your account type and privileges
  • View or change your account settings

Go to the View/Change My Settings page

If you are not already on the View/Change My Settings page:

  1. Click My QuestionPoint.
  2. Click My Settings. QuestionPoint displays the View/Change My Settings page.

View/Change My Settings page

View account type, privileges, and settings

On the View/Change My Settings page:

  • View your account type and account privileges in the Account Privileges area.
  • View or change your personal settings in the Current Settings area.

Change your personal settings

To change your account settings on the View/Change My Settings page:

  1. Change the settings fields as needed in the Current Settings area.
  2. Click Save.

You cannot change your account privileges

You cannot change your account type or privileges. Contact your library’s QuestionPoint administrator to request changes.

Account privileges description

field definition
Account Type Your account type is one of the following:
  • Librarian if you are not a QuestionPoint institution administrator or a BME* administrator
  • Institution Administrator if you are an institution (SUP**) administrator but not a BME administrator
  • Consortia Administrator if you are a BME (also called Subscription Group) administrator
Institution Report Your account’s privilege for the Institution Report available in the Home module
Profile Your account’s privilege for the Profile module, which includes Policy Pages
Ask A Librarian Your account’s privilege for the Ask a Librarian module
Knowledge Base Your account’s privileges for the Knowledge Base module

You have privileges for the Global KB. You may have privileges for one or more local KBs. You may have different privileges for each KB.

*Base Management Environment
**Service Unit Profile

Current settings description

field definition
Name Lets you change the name associated with your QuestionPoint account.

 Note:
  • This is not your chat screen name.*
  • If you change the name, the new name does not appear in the service bar at the top of each page until the next time that you log on to QuestionPoint.
E-mail address Lets you change the email address associated with your QuestionPoint account.
Truncate questions in lists Lets you control whether or not you want the questions in your Ask a Librarian question lists truncated.
Truncate after Lets you set the number of characters to which you want the questions in your Ask a Librarian question lists truncated.

Suggestion: If you truncate questions, try 200 as the maximum number. Later, you can adjust the number as needed.
Session time-out period Lets you change the length of your QuestionPoint timeout period.

 Note: The time-out period is turned off and does not apply when you monitor chat sessions and chat with patrons.
Save button If you change any of your account settings, you must click this button to save them.
Reset button If you change any of your account settings but have not yet saved them, you can click this button to reverse your changes.

*If you and your library use chat, you have a screen name that you and the patron see in the transcript while you chat. Your library’s QuestionPoint administrator sets your screen name in the Administration module. You cannot see or change the screen name on the View/Change My Settings page.

All available account privileges

For each QuestionPoint module, the following table lists and describes all privileges from lowest to highest abilities. Contact your library’s QuestionPoint administrator if you have questions about your account privileges.

module privilege description of abilities
Institution Report None Cannot view the Institution Report in the My QuestionPoint/Home module

 Note: This is always the setting for institution and group administrators. They can view this report in the Administration module.
View Can view the Institution Report in the My QuestionPoint/Home module
Profile None Cannot access the Profile module
View Profile Abilities:
  • View own institution's profile and Policy Page
  • Search and view the Policy Pages of all QuestionPoint libraries
  • Search and view the profiles of libraries in your BME*
Edit Profile All the abilities of View Profile plus:
  • Edit and submit own institution's profile and Policy Page
Approve Profile All the abilities of Edit Profile plus:
  • Approve and change the status of own institution's profile only
Ask A Librarian (Ask) None Cannot access the Ask module or launch the chat monitor
Ask Librarian Abilities:
  • Launch the chat monitor chat and chat with patrons
  • Follow up chat sessions
  • Answer questions
  • Refer questions to other libraries or subject-matter experts
  • Create scripted answers for own use
Ask Administrator All the abilities of Ask Librarian plus:
  • Assign questions to other librarians
  • See and participate in Chat sessions of their library’s patrons along with other librarians who have picked up the chat session (using the Chat module)
  • Create scripted answers for use by all of a library’s librarians
  • View reports in Ask
Knowledge Base** View KB Abilities:
  • Search active records
  • Copy or forward active records to answer questions
  • Browse active and inactive records
Add/Submit All the abilities of View KB plus:
  • Add inactive records
Edit KB All the abilities of Add/Submit plus:
  • Edit inactive records
  • Activate inactive records
  • Update active records
Edit/Delete KB All the abilities of Edit KB plus:
  • Remove records from the KB

*Institution and BME administrators can search and view the profiles of all QuestionPoint libraries.

**You have privileges for the Global KB. You may have privileges for one or more local KBs. You may have different privileges for each KB.

 

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