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Service History

The Service History is an archive of the questions and chat sessions that your library has processed through QuestionPoint. The Service History contains all available information about each question and chat session, except patron identifying information (the Name field and the part of the E-mail field before @), which is removed.

Your library can use the Service History to:

  • Study its past service to patrons and plan future improvements
  • Find additional questions and chat transcripts to add to a KB

To go to your library’s Service History:

  • Click View Service History in the Ask Quick Links on the My QuestionPoint page.
    Or
  • Click the Service History tab in the Ask a Librarian module.

When is a question archived in the Service History?

90 days after the last action is taken on a question or chat transcript, QuestionPoint automatically archives it. QuestionPoint removes it from your library’s question lists, regardless of its status, and adds it to the Service History.

Service History search results

The Service History Search illustrated below found the questions and chat sessions that the library received on between Jan 1, 2013 and Jan 1, 2018. Click a question or chat transcript in the search results to view a Full Question.

Service History search

 

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