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About the My QuestionPoint screen

Overview

The My QuestionPoint screen is:

  • The starting point for every QuestionPoint session
  • Your access point to the QuestionPoint areas that you use most often
  • The place for the latest QuestionPoint announcements and information
  • Located in the My QuestionPoint/Home module

The work area of the My QuestionPoint screen contains the following elements:

My QuestionPoint work area elements - Table
element definition
Welcome Your account name.
Institution Your library and its QuestionPoint ID number.
Select Language Select the language in which to use QuestionPoint in the drop-down list and click the arrow.
My Questions Links to lists of questions that are assigned to you. The number of questions* appears next to each link.

New link leads to the My New Questions page that lists:
  • New questions that you to answer or act upon (New question).

Active link leads to the My Active Questions page that lists:
  • New questions that you need to answer or act upon (New question).
  • Pending questions that you are waiting for someone else to act upon: the patron or a library or expert who is answering the question for you (Pending questions).
  • Answered questions for which an answer has been sent to the patron (Answered questions).
Question Lists Links to lists of your library's questions, including questions that are unassigned, assigned to you or assigned to others. The number of questions* appears next to each link.

New link leads to the New Questions page that lists:
  • New questions that your library needs to answer or act upon (New question).

Unassigned link also leads to the New Questions page; however, it lists only:
  • New questions that are not yet assigned to anyone at your library (New question).

Active link leads to the Active Questions page that lists:
  • New questions that your library needs to answer or act upon (New question).
  • Pending questions that your library is waiting for someone else to act upon: the patron or a library or expert who is answering the question for your library (Pending questions).
  • Answered questions for which an answer has been sent to the patron (Answered questions).

Shared Followup link leads to the Shared Followup Questions page that lists questions and chat transcripts for librarians in your group to follow up.
Quick Links Links and search boxes for quick access to frequently used areas of QuestionPoint. The links and boxes that you see are appropriate to your account privileges.
QuestionPoint Announcements Announcements from the QuestionPoint team at OCLC.
Subscription Group Announcements Announcements from your Subscription Group's QuestionPoint administrator.
Institution Announcements Announcements from your library's QuestionPoint institution administrator.
Information and Resources Links to the QuestionPoint blog, information, resources, support forms, etc.

*The number may include transcripts of chat sessions that your library handles for other libraries even if those transcripts do not appear in your question lists because your QuestionPoint administrator excluded them.

Home tab

link Definition
Home Click to go to the My QuestionPoint screen.
My Password Click to go to Change Password, where you can change your password.
My Settings Click to go to View/Change My Settings, where you can:
My Library's Webform Coverage Click to view cooperative coverage information.
Chat Monitoring Tool Click to view current chat monitoring information for all queues that you and your library can monitor.
Cooperative Resources Click to view information and resources for participants in the 24/7 Reference Cooperative.

 Note: This link is available for participants only.
Terms and Conditions Click to view the Terms and Conditions for the QuestionPoint Service.

Reports tab

For more information about the links and pages under this tab, see Reports.

link definition
Librarian Click to go to Reports for the Librarian, where you can view statistics about the QuestionPoint activity of you and your library.

This link is available to all QuestionPoint librarians and administrators.
Institution Click to go to Reports for the Institution Administrator, where you can view statistics about the QuestionPoint activity of your library and its librarians.

This link is available to QuestionPoint Institution administrators and Group (Subscription Group) administrators.
Group Click to go to Reports for the Group Administrator, where you can view statistics about the QuestionPoint activity of your group and the libraries in it.

This link is available to QuestionPoint Group (Subscription Group) administrators.
Virtual Group Click to go to Reports for the Administrator of Virtual Group(s), where you can view statistics about the QuestionPoint activity of any Virtual Group that you administer.

This link is available to QuestionPoint Institution administrators and Group (Subscription Group) administrators who are eligible to be Virtual Group administrators.
QP Usage Click to go to QuestionPoint Usage Report, where you can view summary statistics about QuestionPoint system-wide activity.

This link is available to all QuestionPoint librarians and administrators.
Suggest A Report Click to go to Suggest a Report.

This link is available to QuestionPoint administrators.

 

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