To change settings in chat:
- Click the Settings link at the top of the chat monitor.
- Change one or more values.
- Click Save.
Check Sound alert when "New" patron arrives if you want chat to play a sound once when a new chat request arrives.
Check Sound alert repeatedly while "New" patron in queue if you want chat to play a sound every few seconds while a new chat request is waiting for someone to accept it.
Check Sound alert repeatedly when "My" patron has responded if you want chat to play a sound every few seconds until you respond to the latest message from a patron with whom you are chatting.