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Descriptive code guidelines

You may select up-to-four Descriptive Codes (in the Select Description area) after you click the End Session button. 

If your library is part of a cooperative, so you help other libraries' patrons as well as your own, you should add Descriptive Codes only if the patron is one of your library's patrons or your cooperative has agreed to assign codes to one another's patrons. 

 Note:  The 24/7 Reference Cooperative's policy is that Descriptive Codes are assigned only to sessions or transactions with one's own patrons. 

Libraries use Descriptive Codes to categorize the questions that they receive. The codes help them analyze the questions. For example, librarians might select Descriptive Codes such as Catalog, Directional, Instructional, or Research to categorize questions. Then administrators can view reports showing how many Catalog, Directional, Instructional, or Research questions that the library received. 

You can also add, change or remove Descriptive Codes from the Full Question page for a chat session or question. See Add Descriptive Codes for instructions


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