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Resolution codes by question list

Question List Resolution Codes

New Questions list

  • Followup by me (librarian's library) 
  • Followup by patron's library (patron's library)
Shared Followup Questions list
  • Followup by patron's library (patron's library's group that uses shared followup)
Pending Questions list
  • Followup by me (patron's library)
Answered Questions list
  • Answered 
  • Practice
Closed Questions list
  • Lost call (no email provided and no chat received)

Referred Questions list

  • For sessions in which patron and librarian are from different libraries
  • Answered 
  • Followup by me 
  • Followup by patron's library 
  • Practice
Active Questions list
  • Answered 
  • Followup by me 
  • Followup by patron's library 
  • Practice
All Questions list
  • Answered 
  • Followup by me 
  • Followup by patron's library 
  • Lost call (no email provided and no chat received) 
  • Practice