You can IM with another librarian who is monitoring any of the same queues as you. You might ask the librarian to take a session that you want to transfer.
- Click Librarians to view the list of monitoring librarians.
- Double-click on the librarian with whom you want to IM.
Right-click on the librarian with whom you want to IM and select Start Librarian Chat.
This opens the Active screen and sends an alert to the librarian.
- From the Active screen, enter your message in the message box.
- Click Send or press <Enter> and wait for a response from the librarian.