You can view a list of the librarians who are monitoring any of the same queues as you. You might view the list to see who is available to receive a session transfer.
From the Chat module, click Librarians to view the list of monitoring librarians. The list of monitoring librarians contains the following columns:
- Librarian - A list of monitoring librarians and their QuestionPoint authorization numbers.
- Queues - The number of queues that each librarian is monitoring. Librarians monitoring several are monitoring the 24/7 Reference Cooperative.
- Active - The number of active sessions that each librarian currently has.
- Queue (Library) - The primary queue and the library of each librarian.
- Sample Librarians list - Image
This sample Librarians list contains:
- Three librarians who are monitoring only their primary queue (1 queue).
- One librarian who is monitoring the 24/7 Reference Cooperative (3 queues).
- Two librarians who currently have no active sessions.