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OCLC Support

IM and transfer in chat

You can use QuestionPoint chat to:

  • View a list of monitoring librarians
  • Instant Message (IM) with another monitoring librarian
  • Transfer an active session to another monitoring librarian

Before you transfer a session to another librarian, you should:

  • View the list of monitoring librarians to see who is available to receive the session, and
  • Send an IM to ask an available librarian to take the session. Double-click or right-click and select Start Librarian Chat on the librarian name you want to initiate a chat session with.

Transfer the session after a librarian agrees to take it. If you transfer the session without asking first, the receiving librarian may not be able to provide prompt attention to the session.

 

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