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OCLC Support

Patron view

Chat form 

When a patron submits a request for a chat session through a chat form, the patron chat window opens: 

  • The Viewport (page viewing area) appears on the right. (No Viewport appears if the patron is using the Chat-only form.) 
  • On the left, a greeting appears with the patron's name and e-mail address (if the patron provided them on the chat request form.) 
  • The following Thank You message appears below the greeting: "Thank you for your question. There may be a brief delay while we connect you to a librarian. While you wait, can you provide any more information about your question..." 
  • The transcript appears below the message. 
  • At the bottom, a text box is provided for entering messages. A Send button appears to the right of the text box. 
  • The following links appear below the text box: Preferences (message chime and display settings), Help, and Exit Chat

The patron can send a message while waiting for a librarian to join the session. Any patron message is added to the transcript. 

When a librarian joins the session: 

  • The Thank You message is removed. 
  • A message is added to the transcript to indicate that a librarian joined the session. 


For information about what the patron sees when using the Qwidget, see Chat with a librarian using the Qwidget.


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